Warranty, claims and returns

1-year manufacturer's warranty from the date of purchase, claims handled through the manufacturer, and returns or exchanges of unused tires within 3 days.

Manufacturer's warranty: 1 year

Every new tire has a manufacturer's warranty of 1 year from the date of purchase. The warranty covers manufacturing defects confirmed by the manufacturer.

Warranty claims

  1. Bring the tire to our shop at Boris Trajkovski 20, Kisela Voda, with the fiscal receipt or invoice.
  2. We send the tire to the manufacturer for inspection. Their answer takes about 15 days.
  3. If the manufacturer confirms a manufacturing defect, we refund you according to the tire's wear. If you prefer, you can take a new tire instead of the money, and the approved amount is deducted from its price.

Returning an unused tire

If you ordered the wrong size, you can return the unused tire or exchange it for the right one.

  • Collected from our shop: within 3 days of purchase. We refund you when you bring the tire back.
  • Sent by courier: within the period and under the conditions of the Consumer Protection Law, counted from the day you received the tire. The customer pays the courier cost of the return, unless we sent the wrong tire.

The fiscal receipt or invoice is required.

Questions and complaints

Call 070 367 848, email ceresmk@yahoo.com or visit our shop. All contact details: Contact.